General Terms
A. Agreement to these terms
These General Terms set out the contract between you and Kelowna Casino. You accept them when you open an account or place a stake in our Lobby, Live Casino or Jackpots. They work together with our Personal Data Policy, Cookie Notice, Responsible Play, Verification and AML and Age Verification pages.
B. Complaints
Send any complaint to help@kelownacasino.app, including your username, the date involved and a short summary of the problem. We investigate every complaint and reply by email with our decision and the reasons for it. Dealing with the matter in writing gives both sides the same record.
C. Bonuses
Every offer in Promotions and in Kelowna Rewards runs under our Promotion Terms. Where those terms and these General Terms differ on a bonus matter, the Promotion Terms apply.
D. Registration and a single account
Each person is permitted one account with us. Duplicate accounts are closed and their balances may be adjusted. When you register, give true personal details and update them whenever they change. Your login details are for you alone, and activity under them is treated as yours.
We verify identity, age and location in line with Canadian rules. You must complete KYC and geolocation checks before making a deposit. Full details of the process are on the Verification and AML page.
E. Deposits and withdrawals
Every account is held in Canadian dollars (CAD). Deposits and withdrawals are free of any casino fees.
- Deposits: Interac e-Transfer, Visa, PayPal, Online Banking / Trustly, Paysafecard and Bank Wire / Transfer, from C$10.
- Withdrawals: Interac e-Transfer, Visa, PayPal, Online Banking / Trustly and Bank Wire / Transfer, from C$20.
- Upper limits: Interac transactions are capped at C$4 000 each, and bank wires at C$25 000.
- Timing: payouts reach you within 1 to 4 hours with most payment methods, while bank wire payouts may need up to 12 hours.
Payouts return to a method in your name that you have already used with us. Charges set by a bank or wallet are outside our control.
F. Games, fairness and malfunctions
Every title shows its rules and payout table within the game. Results in slots and other digital games are determined by a random number generator. Live Casino tables are run from a studio by real dealers, and bets settle on the result recorded at the table.
Any plays and payouts affected by a malfunction are void. If the stake can be identified, we credit it back to your balance.
G. Governing law
The laws of British Columbia, together with the federal laws of Canada applicable there, govern this agreement.
H. Changes
These terms are updated whenever the law, our services or our practices change. This page always shows the current version, and we notify you of material changes by email or at your next login. If you keep playing once a change is in force, you accept the revised text.
I. Prohibited conduct
- Relying on bots, scripts or other software to gain an unfair advantage.
- Colluding with other players or exploiting faults in a game.
- Using funds from crime or helping anyone launder money.
- Playing on behalf of others or using someone else's payment method.
- Hiding your location or identity.
If we identify such conduct, we may withhold winnings, void the plays concerned, close the account and report it to the appropriate authorities.
J. Our liability
Games are supplied as is, and we do not guarantee uninterrupted access. We accept no liability for losses resulting from faults with your device or internet connection, or from events outside our reasonable control. Unless Canadian law forbids such a limit, our total liability to you is capped at your account balance when the claim is made.
K. Who may play
Only people in Canada aged 19 or older may use our services, and only where local law allows. We comply with Canadian rules on age, identity checks and anti-money laundering. We close any account that belongs to a person under 19. Full details are on our Age Verification page.
L. Intellectual property
We or our licensors own the Kelowna Casino name and logo, as well as the site's design, text and graphics. Every game remains the property of the supplier that created it. No part of this material may be copied or reused without our prior written consent.
M. Contact
Our support team works by email: help@kelownacasino.app.