Personal Data Policy

A. Information we collect

Identity and contact: name, email address, phone number, date of birth and home address.
Verification: copies of identity documents and proof of payment ownership.
Financial: deposits, withdrawals and the payment methods used.
Activity: game play, bonuses, limits and support messages.
Technical: IP address, location data gathered through geolocation checks and information about your device and browser.

B. Why we use it

Your information lets us operate your account, handle payments, confirm your age, identity and location, and comply with Canadian rules on money laundering. We also use it to detect fraud, support safer play, respond to your emails and improve the Lobby and our games.

C. Marketing choices

We send promotional emails only after you opt in. You can opt out at any time through your account settings or the unsubscribe option in each message. Opting out does not affect service emails about your account.

D. Your rights

You can request that we:

give you a full copy of your personal data that we hold;
fix details that are inaccurate or outdated;
delete information we no longer have a legal duty to keep;
cease using your information for a particular purpose, including marketing.

Send your request by email to help@kelownacasino.app. Before we act on it, we may ask you to verify your identity.

E. Changes

This policy is updated whenever our practices or the law change. This page always holds the current version, and we notify you of significant changes by email or at your next login.

F. Age

Our services are restricted to adults aged 19 or older. Should we discover an account belonging to someone younger, we close it and erase the related information, except where the law obliges us to retain it. See our Age Verification page for full details.

G. Legal grounds

We process information on these legal bases: performing our agreement with you; meeting our legal obligations on age, identity and anti-money laundering; our legitimate business interests, such as preventing fraud; and your consent to marketing and non-essential cookies.

H. Transfers outside Canada

Certain partners may store or handle information in other countries. In those cases we require contractual safeguards that give protection comparable to Canadian standards.

I. Cookies

How we use cookies, and how to control them, is set out in our Cookie Notice.

J. Who we share it with

Payment processors and banks that handle your transactions.
Verification partners that confirm a player's identity, age and location.
Hosting, game supply, email and analytics service providers.

We also share information with authorities when the law requires it. We never sell your information.

K. Security

We protect information with encryption, access controls and monitoring of our systems. Staff and partners can see only what their role requires.

L. How long we keep it

We retain information while your account remains open and afterwards for the period required by Canadian law on money laundering, tax and record keeping. When that period is over, the information is deleted or anonymized.

M. Contact

For privacy questions, write to help@kelownacasino.app.